How can we help?

Open app.mysoulexplorer.com on your phone, tablet or computer and choose Take the first step. You’ll answer a few questions, enter your birth details and set a reminder time, then create your account and begin your first task.

Your journey moves through twelve phases, each exploring one part of who you are: your core identity, emotional foundations, how you think and communicate, what you value, how you act and set boundaries, and on to your relationships, your purpose and your shadow. Each phase is made of short daily tasks, quizzes and reflections. See the full journey.

Your date, time and place of birth set the order and emphasis of your path, so the reflections fit you. You can change them in Settings at any time. See our Privacy Policy for how we store them.

Soul Explorer runs in your browser today, on any device. We’ll share news here when mobile apps are available.

On the sign-in screen, choose the option to reset your password. We’ll email you a single-use link that expires after a short time. If it doesn’t arrive, check your spam folder or email us.

Your linked devices are listed in Settings, where you can disconnect any of them.

Open Settings in the app to change your reminder time, notifications and haptics.

Email us at mail@mysoulexplorer.com from the address on your account and ask us to cancel. We’ll confirm by email. You keep access until the end of the period you’ve paid for.

If you subscribed through the Apple App Store, cancel in your device’s App Store subscription settings instead.

No. Please cancel your subscription first, then delete your account.

For web purchases, email us and we’ll treat your request fairly. App Store purchases are refunded by Apple under its own policies. See section E of our Terms for details.

Only you. Our team doesn’t read your entries unless you share them with us for support or the law requires it.

Switch the Companion off in Settings. Your reflections will no longer be sent to our AI provider, and your Owner’s Manual will stop updating. You can turn it back on at any time.

Go to Settings > Export to download your Log and account data at any time.

Delete your account from Settings. This permanently removes your account and journey data. It can’t be undone, so export anything you want to keep first.